To determine the best online retailers for contact lenses, I evaluated a range of criteria to ensure quality, affordability and convenience. Our selection process included the following key factors:
Variety of products: I assessed each retailer’s selection to ensure they offer a wide range of contact lens brands, types and prescriptions — including daily, bi-weekly and monthly lenses, as well astoric, multifocal and colored contacts.
Pricing, price matching and discounts: Price transparency is crucial when shopping for contacts online. I compared base prices across multiple retailers and factored in available discounts, bulks savings, price matching, subscription plans and rebates.
Shipping costs and speed: I examined shipping policies, considering standard and expedited shipping costs, processing times and order fulfillment speed,
Return and exchange policies: I get it, mistakes happen — so customers need the flexibility to return or exchange unopened or incorrect contact lens orders.I prioritized retailers with seamless return policies, clear refund procedures and responsive customer service to handle issues efficiently.
Virtual prescription renewal: Since many contact lens wearers need an updated prescription before purchasing new contacts, I also considered a few retailers that offer online vision tests or telehealth services for prescription renewals.
Insurance payment options: Many consumers rely on vision insurance or pre-tax benefits like HSAs and FSAs to offset costs. I reviewed which retailers accept insurance directly, provide reimbursement assistance or allow easy HSA or FSA payments at checkout.
Website navigation and customer support: A seamless shopping experience is essential for me. I considered how easy it is to browse products, upload prescriptions and check out. I also prioritized online contact retailers with easy and clear customer support options.
